Shipping Policy

Last Updated: August 24, 2026

Introduction

At Vesound, we want customers to understand how order processing, shipping, delivery, and tracking work before placing an order. This Shipping & Delivery Policy explains our order processing timeline, shipping cost, estimated transit time, delivery expectations, and the steps customers can take if they experience a shipping-related issue.

Delivery times may vary depending on the shipping destination, carrier operations, weather conditions, holidays, and other circumstances outside our direct control. The estimates below are intended to help customers understand the normal shipping process for eligible orders.

Shipping Information at a Glance

Order Processing Time

Orders are generally processed within 1 business day after payment has been successfully authorized.

Orders placed before our daily cut-off time of 5:00 PM EST, Monday through Friday, may begin processing sooner depending on order volume and operational availability.

Orders placed after the cut-off time, on weekends, or on holidays may begin processing on the next applicable business day.

Business days do not include Saturdays, Sundays, or applicable holidays.

Transit and Delivery Time

After an order has been processed and handed to the applicable shipping carrier, the estimated transit time is generally 2–6 business days.

Based on our standard processing and transit estimates, the expected total delivery time is generally 3–7 business days.

The estimated delivery timeframe begins after the order has completed processing. Processing time and carrier transit time should therefore be considered separately.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances such as:

• Carrier delays.
• Weather conditions.
• Seasonal shipping volume.
• Holiday schedules.
• Incorrect or incomplete shipping information.
• Remote delivery locations.
• Other transportation or operational disruptions.

Shipping Cost

Vesound currently charges a flat shipping rate of $6.99 for eligible orders.

The applicable shipping charge and final order total are displayed during checkout before the customer completes payment.

Customers should review their order summary and shipping details carefully before submitting an order.

Shipping Carriers

Depending on the order and delivery destination, shipments may be handled by one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for a specific shipment may depend on destination, package characteristics, carrier availability, and fulfillment arrangements.

Order Confirmation and Tracking

After an order is successfully placed, customers will receive order-related information using the email address provided during checkout.

When tracking information is available for a shipment, it will be provided to the customer through the applicable order or shipping notification.

Tracking updates are generated by the shipping carrier and may require some time to appear after a shipment has been accepted into the carrier's network.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your address, apartment or unit number, city, state, ZIP code, and other delivery information before submitting your order.

Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or other fulfillment issues.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. Address changes may not always be possible after an order has entered processing or has been transferred to a shipping carrier.

Delivery Delays

Although we work to process orders within the estimated timeframe, occasional delays may occur after an order has been shipped.

Once a package is in the possession of the shipping carrier, delivery timing may be affected by carrier operations or circumstances beyond our direct control.

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact our support team with your order number so we can review the available shipment information.

Lost, Damaged, or Incorrect Deliveries

If your order arrives damaged, appears to be incorrect, or you believe there is an issue with the delivery, please contact us as soon as possible.

To help us review the situation, please provide:

• Your order number.
• The name used for the purchase.
• A description of the issue.
• Photographs of damaged products or packaging when applicable.
• Any relevant tracking information.

Our team will review the available information and provide the appropriate next steps based on the circumstances of the order.

Failed or Undeliverable Deliveries

A shipment may be returned or marked undeliverable if the address provided is incorrect, incomplete, inaccessible, or if delivery cannot be completed for another reason.

If a package is returned due to an issue with the shipping information provided during checkout, additional shipping arrangements or costs may apply before the order can be sent again.

If you believe a delivery was incorrectly marked as completed or experienced another issue, please contact us with your order number and any available tracking details.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will review the request based on the current status of the order. Once an order has entered processing or has been transferred for shipment, changes or cancellations may no longer be possible.

Contact Us

If you have questions about shipping, delivery, order processing, or tracking, please contact Vesound customer support.

Vesound aims to provide customers with clear information about order processing, shipping costs, estimated delivery times, and shipment tracking. Please contact us if you need assistance with an order or delivery-related question.