Return & Refund Policy

Last Updated: August 24, 2026

Introduction

At Vesound, we want customers to understand our return and refund process before placing an order. This Return & Refund Policy explains the return period, eligibility requirements, return procedure, inspection process, refund timeline, and the steps to take if an item arrives damaged or incorrect.

Please review this policy carefully. If you have questions about a purchase or need assistance with a return request, you may contact our customer support team before sending any item back.

30-Day Return Window

Vesound accepts eligible return requests within 30 days from the date your order is delivered.

To request a return, please contact us within this 30-day period. Requests submitted after the applicable return window may not be eligible for a return or refund.

We recommend inspecting your order shortly after delivery so that any issue can be reported as soon as possible.

Return Eligibility

To be eligible for a return, the item should meet the following conditions:

• The return request must be submitted within 30 days of delivery.
• The item must be in its original condition.
• The item must not show signs of use, excessive wear, misuse, or alteration.
• Original packaging and included components should be returned whenever applicable.
• Order information or proof of purchase must be available so we can identify the transaction.

Returned merchandise that does not meet these requirements may not qualify for a refund. If additional information is needed to review a return request, our support team may contact you.

Non-Returnable Items

Certain items may not be eligible for return when they can no longer be reasonably resold or when their condition has changed after delivery.

Examples may include:

• Items that have been worn or used beyond normal inspection.
• Items that have been damaged after delivery due to misuse or improper handling.
• Products that have been altered or modified by the customer.
• Items returned without sufficient information to identify the order.
• Items missing significant components or accessories originally included with the purchase.

Eligibility is reviewed based on the condition of the returned item and the information provided with the return request.

How to Start a Return

To begin a return, please contact Vesound customer support before sending the item back.

Please include the following information in your request:

• Your order number.
• The name used when placing the order.
• The email address associated with the purchase.
• A brief explanation of the reason for the return.
• Photographs of the item if it arrived damaged, defective, or incorrect.

After reviewing your request, we will provide the next steps and any applicable return instructions. Please do not send merchandise back before receiving return instructions, as an unauthorized return may delay identification and processing.

Return Shipping

Return shipping arrangements may depend on the reason for the return and the circumstances of the request.

If an item was delivered damaged, defective, or incorrectly fulfilled, please contact us with photographs and order details before returning the item. We will review the information and provide the appropriate next steps.

For other eligible returns, customers may be responsible for the cost of returning the item unless otherwise communicated during the return authorization process.

Customers should package returned merchandise securely to help prevent damage during transit.

Return Inspection

Once a returned item is received, we will inspect it to confirm that it meets the eligibility requirements described in this policy.

The inspection may include verification of:

• The condition of the returned product.
• The order and purchase information.
• The reason for the return.
• Whether the item includes applicable original components.

If additional information is required during the review process, we may contact you using the email address associated with your order.

Refund Processing Timeline

After an eligible return has been received and inspected, approved refunds are processed within up to 10 business days.

The time required for the refunded amount to appear in your account after we process the refund may vary depending on your payment method, payment provider, or financial institution.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase whenever possible.

For payments completed through supported digital wallets or payment providers, the refund will generally be handled through the applicable payment method or provider associated with the original transaction.

Vesound does not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the packaging when relevant to the issue.

After reviewing the available information, we will provide instructions regarding the next steps and the available resolution for the order.

Exchanges

Vesound does not guarantee direct exchanges for all products. Availability may depend on the specific item and current inventory.

If you received a damaged, defective, or incorrect item and would like assistance with a replacement, please contact us with your order information before returning the product.

Late or Missing Refunds

If your refund has been approved and you do not see the funds after the stated processing period, please:

• Check the original payment method used for the purchase.
• Allow additional time for your bank or payment provider to post the transaction.
• Review your payment account for recent activity.
• Contact your payment provider if additional processing information is needed.
• Contact Vesound support if you need assistance confirming the refund status.

Contact Us

If you have questions about returns, refunds, damaged items, or an existing return request, please contact our customer support team.

We aim to keep our return and refund process clear and straightforward. Please contact us before returning an item so that we can review your request and provide the appropriate instructions.