Return & Refund Policy

Last Updated: July 14, 2026

Introduction

At Vesound, customer satisfaction remains an important part of every shopping experience. We understand that there may be occasions when a product does not fully meet expectations or a return becomes necessary. This Return & Refund Policy explains the conditions, procedures, and timelines associated with returns, exchanges, and refunds.

Our goal is to provide a transparent and straightforward process while ensuring that every request is handled fairly and efficiently. Please review the information below before initiating a return request.

Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be considered eligible, returned items should satisfy the general return requirements outlined in this policy. Requests submitted after the return period has expired may not qualify for a refund or exchange.

We encourage customers to inspect their purchases promptly after delivery to ensure that any concerns can be addressed within the applicable timeframe.

Return Conditions

To help ensure smooth processing, returned merchandise should meet the following conditions:

• Items must be returned within the approved return period.
• Products should remain in their original condition.
• Items should not show signs of excessive wear, misuse, or alteration.
• Original packaging and included accessories, if applicable, should accompany the return whenever possible.
• Proof of purchase or order information may be required.

Returns that do not satisfy these conditions may experience delays in processing or may not qualify for refund approval.

Non-returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return once they have been used, damaged after delivery, or altered by the customer.

Examples of non-returnable situations may include:

• Items showing obvious signs of wear beyond normal inspection.
• Products that have been intentionally damaged or modified.
• Items returned without sufficient information to identify the order.
• Products that are missing significant components originally included with the purchase.

Each return request is reviewed individually to determine eligibility.

Return Process

Customers wishing to initiate a return should first contact our support team by email and provide the following information:

• Order number
• Name used for the purchase
• Description of the reason for return
• Photographs if the item is damaged or incorrect

Once the request has been reviewed, additional return instructions may be provided. Please avoid returning items without prior authorization, as this may delay processing.

Customers are encouraged to package returned products carefully to help prevent damage during transit.

Inspection

After a returned package is received, our team will conduct an inspection to verify its condition and confirm eligibility under this policy.

Inspection may include reviewing the product condition, confirming order details, and determining whether the item meets return requirements.

Customers may be contacted if additional information is needed during the review process.

Refund Timeline

Approved refunds are generally processed within 10 business days following completion of the return inspection.

Processing times may occasionally vary depending on payment providers, financial institutions, seasonal order volumes, or verification requirements.

Refund Method

Refunds are generally issued using the original payment method used during checkout whenever possible.

Depending on payment provider procedures, the refunded amount may require additional time before appearing in the customer's account after processing has been completed.

Vesound does not charge any restocking fees for approved returns.

Late Refunds

If you have not received your refund after the estimated processing period, we recommend taking the following steps:

• Review your payment account for recent updates.
• Allow additional processing time for financial institutions.
• Contact your payment provider for status information.
• Reach out to our support team for further assistance.

Certain financial institutions may require additional processing time before refund transactions become visible.

Damaged Items

If your order arrives damaged during transit, please notify us as soon as possible after delivery.

To assist with the review process, customers may be asked to provide:

• Photographs of the damaged item
• Images of external packaging
• The order number and a description of the issue

Providing complete information helps us evaluate the situation and determine an appropriate resolution more efficiently.

Wrong Items

In the rare event that an incorrect item is received, please contact us promptly after delivery.

Our team will review the issue and provide guidance regarding the next steps. Customers may be asked to submit photographs and order details to facilitate verification.

We strive to resolve such situations as quickly as possible to ensure customer satisfaction.

Exchanges

Exchanges may be available in certain situations, including cases involving damaged products or incorrectly fulfilled items.

Exchange availability may depend on product availability and inventory conditions at the time the request is reviewed.

Customers interested in an exchange should contact our support team before returning merchandise.

Contact Us

If you have questions regarding returns, exchanges, or refunds, our customer support team will be happy to assist you.

We appreciate your trust in Vesound and remain committed to providing a fair, transparent, and customer-focused shopping experience from purchase through after-sales support.