Return & Refund Policy

Last Updated: May 15, 2025

Thank you for shopping with Vesound.
Customer satisfaction is important to us, and we want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions, timelines, and procedures related to returns, exchanges, cancellations, and refunds for all products purchased through our website, including rings, necklaces, and earrings.

Please read this policy carefully before making a purchase.

1. Overview

At Vesound, we strive to provide quality jewelry products and a smooth shopping experience. If you are not completely satisfied with your order, you may request a return under the conditions outlined below.

We offer:

• A 60-day return window
• Refund processing within 12 business days
• No restocking fees
• Customer support assistance throughout the return process

2. Return Eligibility

Customers may request a return within 60 days from the date the order is delivered.

To qualify for a return, items must meet the following conditions:

• The item must be unused or minimally used
• The item must be in its original condition
• The item must not be intentionally damaged
• The item must include original packaging when possible
• The return request must be submitted within the eligible return period

We reserve the right to deny returns that do not meet these conditions.

3. Return Window

Returns requested after the 60-day period may not be accepted.

4. Non-Returnable Items

Certain products may not qualify for return due to hygiene, safety, customization, or operational reasons.

Non-returnable items may include:

• Personalized or custom-made jewelry
• Final sale or clearance items
• Gift cards
• Items intentionally damaged after delivery
• Products returned in unacceptable condition
• Items missing major components

If a product is non-returnable, this information may be displayed on the product page or during checkout.

5. Return Process

To initiate a return, customers must contact our support team before sending any package back.

Step 1: Contact Customer Support

Please email:

support@vesound.com

Include the following information:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos of the item if applicable

Our support team will review your request and provide return instructions if the request is approved.

Step 2: Prepare the Return Package

After approval:

• Securely package the item
• Include all original accessories and packaging when possible
• Use protective packaging to prevent shipping damage

Customers are encouraged to use a trackable shipping service for return shipments.

Step 3: Ship the Return

Return instructions and the return address will be provided by our support team after approval.

Please do not send returns to any address not authorized by Vesound, as this may delay or invalidate the return process.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds are processed within 12 business days.

Refund timing may vary depending on:

• Financial institutions
• Payment providers
• Credit card processing timelines
• Banking procedures

7. Refund Methods

Approved refunds are issued back to the original payment method used during checkout.

Possible refund methods include:

• Credit cards
• Debit cards
• PayPal
• Other approved payment providers available during checkout

Vesound does not issue cash refunds.

8. No Restocking Fees

We do not charge restocking fees for approved returns.

Customers will receive the approved refund amount without deductions related to restocking or handling charges.

However, original shipping fees may not be refundable unless otherwise required by applicable law or determined by our support team.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during delivery
• Defective
• Incorrect
• Missing components

Please contact us within 48 hours of delivery.

To assist with resolution, please provide:

• Order number
• Clear photos of the item
• Photos of packaging
• Description of the issue

After review, we may offer:

• Replacement
• Refund
• Store credit
• Other appropriate resolution options

10. Exchange Policy

At this time, direct exchanges may be limited depending on inventory availability.

If you would like a different item, size, or style, we recommend:

1. Requesting a return for the original item
2. Placing a new order separately

For exchange-related assistance, please contact our support team.

11. Return Shipping Responsibility

Unless the return is caused by our error, customers may be responsible for return shipping costs.

Examples include:

• Ordering the wrong item
• Preference-based returns
• Incorrect size selection
• Change of mind purchases

If the return is due to:

• Incorrect shipment
• Damaged product
• Verified defect

Vesound may assist with return shipping arrangements at our discretion.

12. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again
2. Contact your payment provider
3. Contact your credit card company
4. Allow additional processing time from financial institutions

If you still have not received your refund after completing these steps, please contact:

support@vesound.com

13. Order Cancellations

Orders may only be canceled before shipment processing begins.

Because orders are processed quickly, cancellation requests are not guaranteed.

If an order has already shipped, the order will instead fall under the standard return process after delivery.

14. Refused Deliveries

Packages refused at delivery may be treated as returns.

In some situations:

• Original shipping costs may not be refundable
• Return shipping charges may apply
• Refunds may be delayed until the package is received and inspected

15. Fraud Prevention & Abuse

To protect customers and maintain fair operations, Vesound reserves the right to:

• Refuse suspicious return requests
• Limit excessive return activity
• Investigate fraudulent claims
• Deny refunds for policy abuse

This includes returns involving:

• Used or altered products
• Missing items
• False damage claims
• Unauthorized chargebacks

16. Chargebacks

Customers are encouraged to contact us directly before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our support team.

Unauthorized or abusive chargebacks may affect future purchasing eligibility.

17. Policy Updates

Vesound reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes may reflect:

• Operational adjustments
• Legal requirements
• Product category updates
• Service improvements

The latest version of this policy will always be posted on our website.

18. Contact Information

If you have any questions regarding returns, refunds, damaged items, or cancellations, please contact us.

Customer Support

Our customer service team is available to assist you with all return and refund inquiries in a timely and professional manner.

19. Agreement to This Policy

By purchasing from Vesound, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy, including all timelines, eligibility conditions, refund procedures, and return responsibilities.