Cancel/Change Order

Last Updated: May 15, 2025

Thank you for shopping with Vesound.
We understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the procedures, timelines, limitations, and responsibilities related to order cancellations and order modifications for purchases made through our website.

Please review this policy carefully before placing your order.

1. Overview

At Vesound, we work to process and prepare orders quickly to ensure fast shipping and reliable delivery for our customers. Because of this, requests to cancel or change an order must be submitted as soon as possible after the order is placed.

This policy applies to all products sold on our website, including:

• Rings
• Necklaces
• Earrings

2. Cancellation Eligibility

Orders may only be canceled before they enter processing, packaging, or shipment stages.

Once an order has been:

• Processed
• Packed
• Prepared for shipment
• Assigned tracking information
• Shipped to the carrier

the order may no longer be eligible for cancellation.

3. Cancellation Request Timeframe

We strongly recommend contacting our support team immediately if you wish to cancel an order.

While we make reasonable efforts to accommodate cancellation requests, cancellations are not guaranteed once order processing has started.

4. How to Request an Order Cancellation

To request a cancellation, please contact our customer support team as quickly as possible.

Contact Information

Please include the following information in your request:

• Full name
• Order number
• Email address used during checkout
• Reason for cancellation

Submitting complete information helps us review requests more efficiently.

5. Order Change Requests

Customers may request modifications to eligible orders before shipment.

Possible changes may include:

• Shipping address updates
• Recipient name corrections
• Product quantity adjustments
• Item selection changes
• Contact information updates

All requested modifications are subject to:

• Product availability
• Processing status
• Payment verification
• Operational limitations

We cannot guarantee that all modification requests can be completed.

6. Shipping Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If you notice an address error, contact us immediately.

Address changes may not be possible if:

• The order has already been processed
• A shipping label has been generated
• The package has been transferred to the carrier

Vesound is not responsible for orders delivered to incorrect addresses provided by customers during checkout.

7. Changes After Shipment

Once an order has shipped, modifications and cancellations are no longer possible through Vesound.

Customers may need to contact the shipping carrier directly regarding:

• Delivery instructions
• Delivery scheduling
• Package rerouting
• Hold requests

Delivery carriers may include:

• USPS
• UPS
• FedEx

Carrier policies and additional fees may apply.

8. Refused or Undeliverable Orders

If a customer refuses delivery or the package is returned as undeliverable:

• The order may be treated as a return
• Refund eligibility may depend on package condition
• Original shipping charges may not be refundable
• Return shipping costs may apply

Refunds, if approved, are processed according to our Return & Refund Policy.

9. Custom or Personalized Orders

Custom-made or personalized items may not be eligible for cancellation or modification once production has started.

This may include:

• Customized jewelry
• Personalized engravings
• Special-order products
• Modified product requests

Customers should review customization details carefully before submitting an order.

10. Payment Authorization & Holds

If an order is canceled before shipment, any authorized payment may:

• Be voided
• Be released by the payment provider
• Be refunded to the original payment method

Processing times may vary depending on:

• Banks
• Credit card providers
• Payment processors
• Financial institutions

Vesound does not control external banking timelines.

11. Refunds for Canceled Orders

Approved cancellations are refunded to the original payment method used during checkout.

Refund timing may vary depending on the customer’s payment provider or financial institution.

12. Fraud Prevention

To protect customers and maintain secure transactions, Vesound reserves the right to:

• Verify customer information
• Delay suspicious orders
• Refuse cancellation abuse
• Investigate fraudulent activity
• Cancel high-risk transactions

Orders flagged for fraud review may require additional verification before cancellation or modification requests are processed.

13. Multiple Item Orders

Orders containing multiple products may enter fulfillment stages at different times.

As a result:

• Some items may still qualify for cancellation
• Other items may already be processed or shipped

Partial cancellation requests may be reviewed individually.

14. Customer Responsibilities

Customers are responsible for:

• Reviewing order details carefully before submitting purchases
• Providing accurate shipping and billing information
• Contacting support promptly regarding changes
• Monitoring order confirmation emails

Failure to review order information carefully may limit cancellation or modification options.

15. Operational Delays

During periods of high order volume, promotional events, or holidays, processing times may be accelerated or delayed.

As a result:

• Cancellation windows may become shorter
• Modification requests may take longer to review
• Orders may enter shipment stages more quickly than expected

We encourage customers to contact support immediately if changes are needed.

16. Limitation of Liability

Vesound is not liable for losses or costs resulting from:

• Delayed cancellation requests
• Incorrect customer information
• Carrier restrictions
• Failed delivery rerouting
• Unauthorized account activity
• Customer errors during checkout

Customers are responsible for reviewing all purchase details before completing transactions.

17. Policy Changes

We reserve the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Changes may occur due to:

• Operational updates
• Legal requirements
• Carrier policy changes
• Service improvements

The most current version of this policy will always be posted on our website.

18. Contact Information

If you need assistance with order cancellations or modifications, please contact our support team.

Customer Support

Our customer service team is committed to assisting customers promptly and professionally regarding eligible cancellation and modification requests.

19. Agreement to This Policy

By placing an order with Vesound, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Cancel / Change Order Policy.