Cancel/Change Order

Last Updated: July 14, 2026

At Vesound, we understand that customers may occasionally need to update order details or request a cancellation after completing a purchase. Because we strive to process orders quickly and efficiently, changes and cancellations may only be possible within a limited period of time.

This policy explains how order modifications, cancellations, address corrections, refunds, and replacement requests are handled. We encourage customers to review all order information carefully before completing checkout to help avoid delays or complications.

Order Changes

Customers may request modifications to an order shortly after it has been placed. Examples of order changes may include:

• Updating shipping information
• Correcting customer contact details
• Changing product selections or quantities
• Adjusting billing information when applicable

Because our fulfillment team begins preparing orders promptly, change requests should be submitted as soon as possible after checkout.

While we make every reasonable effort to accommodate customer requests, we cannot guarantee that modifications will be possible once order processing has started.

Cancellation Window

Orders may be eligible for cancellation if the request is received before the order enters fulfillment or shipment preparation.

Our standard processing time is generally completed within 1 business day. As a result, cancellation requests should be submitted immediately after placing an order.

To request a cancellation, customers should provide:

• Order number
• Name used during checkout
• Email address associated with the purchase
• Reason for cancellation request

Submitting a cancellation request does not automatically guarantee cancellation approval. Requests are reviewed based on the order's processing status at the time the request is received.

Processed Orders

Once an order has entered fulfillment, packaging, or shipment preparation, our ability to modify or cancel the order becomes significantly limited.

Orders that have already been transferred to shipping carriers generally cannot be canceled. In such situations, customers may need to wait until delivery has been completed and then follow the applicable return procedures outlined in our Return & Refund Policy.

Shipping confirmation emails and tracking notifications typically indicate that an order has progressed beyond the stage where changes or cancellations can be guaranteed.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

Incorrect addresses, missing apartment numbers, typographical errors, or outdated information may result in:

• Delivery delays
• Failed delivery attempts
• Returned packages
• Additional shipping arrangements

If an error is discovered after placing an order, customers should contact us immediately. We will make reasonable efforts to update shipping information if the order has not yet advanced too far in the fulfillment process.

However, address corrections cannot be guaranteed once shipment preparation has begun or once the carrier has received the package.

Refunds

If a cancellation request is approved before shipment, any eligible refund will be processed using the original payment method whenever possible.

Approved refunds are generally completed within approximately 10 business days, although actual posting times may vary depending on payment providers and financial institutions.

Refund processing periods may also vary during periods of high order volume or additional verification requirements.

Vesound does not charge any restocking fees for approved cancellations or eligible returns.

Replacement Orders

In certain circumstances, replacement orders may be considered if products are received damaged, defective, or if an incorrect item was shipped.

To assist with review, customers may be asked to provide:

• The order number
• A description of the issue
• Photographs of the item and packaging

Replacement availability may depend on inventory levels and verification of the reported issue.

If a direct replacement cannot be arranged, alternative resolutions may be discussed with the customer whenever appropriate.

Customer Responsibilities

Customers play an important role in ensuring efficient order fulfillment. To help avoid processing issues, customers should:

• Review all product selections carefully before checkout.
• Confirm shipping and billing information for accuracy.
• Monitor order confirmation emails and shipment notifications.
• Submit cancellation or change requests promptly.
• Retain order information and receipts for future reference.

Failure to provide accurate information may impact delivery timelines and limit our ability to accommodate modification requests.

We strongly encourage customers to verify all details immediately after placing an order, particularly during busy shopping periods when orders may move through fulfillment quickly.

Contact Us

If you need assistance regarding an order cancellation, modification request, shipping address update, or replacement inquiry, please contact our customer support team as soon as possible.

At Vesound, we value every customer and strive to provide responsive support throughout the ordering process. While certain modifications may not always be possible once fulfillment has begun, we remain committed to assisting customers and providing fair, transparent solutions whenever possible.