Shipping & Delivery

Last Updated: May 15, 2025

Welcome to Vesound.
This Shipping Policy explains how orders are processed, shipped, delivered, and supported when purchasing products from our store, including rings, necklaces, and earrings. We are committed to providing transparent shipping information and reliable delivery services to ensure a smooth shopping experience for every customer.

Please read this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Order Processing Information

All orders placed through Vesound are subject to payment verification, order review, product availability, and shipping confirmation.

Orders are processed during our standard business days:

Orders submitted before 5:00 PM EST on a business day are generally processed the same day. Orders placed after the cut-off time will begin processing on the following business day.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Coverage

We currently ship to customers within the United States.

At this time, we do not guarantee shipping availability to:

• U.S. territories
• APO/FPO military addresses
• P.O. Boxes in certain remote regions
• International destinations unless specifically listed during checkout

If shipping restrictions apply to your address, you will be notified before your order is finalized.

3. Shipping Methods & Carriers

To ensure dependable delivery service, Vesound partners with trusted national shipping providers.

Delivery Services We Use

• USPS
• UPS
• FedEx

Carrier selection may vary depending on:

• Delivery destination
• Package size and weight
• Weather conditions
• Carrier availability
• Operational logistics

We reserve the right to select the most appropriate carrier for each shipment to ensure timely delivery.

4. Shipping Rates

We offer a simple flat-rate shipping structure for all eligible orders shipped within our service area.

Shipping charges are calculated and displayed during checkout before payment is completed.

Please note:

• Shipping fees are non-refundable once an order has been shipped.
• Additional charges may apply for special delivery requests or reshipments caused by incorrect customer-provided addresses.

5. Estimated Delivery Timeline

The total delivery timeframe includes both handling time and carrier transit time.

Delivery estimates begin after the order has been processed and shipped.

Business days do not include:

• Saturdays
• Sundays
• Federal holidays
• Carrier-observed holidays

Please understand that delivery times are estimates only and are not guaranteed.

6. Order Tracking

Once your package has shipped, a confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking details may take up to 24–48 hours to update after shipment confirmation.

Your tracking email may include:

• Carrier name
• Tracking number
• Shipment status
• Estimated delivery updates

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

If you do not receive your tracking information within a reasonable timeframe, please contact our support team.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Please carefully verify:

• Full recipient name
• Street address
• Apartment or unit number
• ZIP/postal code
• Phone number
• Email address

Vesound is not responsible for delivery delays, lost shipments, or returned packages caused by incorrect or incomplete shipping information submitted by the customer.

If you notice an error in your shipping address, please contact us immediately at:

Email: support@vesound.com

Address modifications may not be possible once an order has entered processing or shipment stages.

8. Failed Deliveries & Returned Packages

Packages may be returned to us for reasons including:

• Incorrect address
• Failed delivery attempts
• Refused delivery
• Unclaimed packages
• Restricted delivery access

If a package is returned to our facility, we may contact you regarding reshipment options.

Customers may be responsible for:

• Additional shipping charges
• Return handling fees
• Reshipment costs

If the customer chooses not to reship the order, any refund issued may exclude original shipping charges and applicable processing costs.

9. Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

• Severe weather conditions
• Natural disasters
• Carrier operational disruptions
• High seasonal shipping volume
• Customs or security procedures
• Incorrect address details
• Labor shortages or transportation interruptions

Vesound is not liable for carrier-related delays after the package has been transferred to the shipping provider.

We appreciate your patience and understanding in such situations.

10. Lost, Missing, or Stolen Packages

If your tracking information shows that a package was delivered but you have not received it, please:

1. Check around your delivery location
2. Ask household members or neighbors
3. Contact the carrier directly
4. Wait up to 48 hours for possible delayed delivery scanning

If the package still cannot be located, please contact us at support@vesound.com.

While we will do our best to assist with carrier investigations, Vesound cannot guarantee reimbursement for packages marked as delivered by the carrier.

We recommend customers provide secure delivery locations whenever possible.

11. Damaged Shipments

If your order arrives damaged during transit, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

• Order number
• Photos of damaged packaging
• Photos of damaged products
• Description of the issue

Damage claims submitted beyond the reporting period may not qualify for resolution assistance.

12. Multiple Item Orders

Orders containing multiple jewelry items may occasionally ship separately depending on:

• Product availability
• Packaging requirements
• Warehouse logistics
• Carrier optimization

If your order is shipped in multiple packages, separate tracking numbers may be issued.

You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

13. High-Risk Orders

For security and fraud prevention purposes, Vesound reserves the right to:

• Verify billing and shipping information
• Request identity confirmation
• Delay shipment for verification review
• Cancel suspicious orders

Orders flagged for verification may require additional processing time.

14. Shipping Restrictions

Certain products or destinations may be restricted due to:

• Carrier limitations
• Legal regulations
• Delivery accessibility
• Risk management considerations

If an order cannot be fulfilled to a specific location, we will notify the customer as soon as possible.

15. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping details
• Monitoring tracking updates
• Being available for delivery if required
• Contacting the carrier regarding delivery scheduling
• Inspecting packages upon arrival

Failure to fulfill these responsibilities may affect eligibility for shipping-related claims or assistance.

16. Undeliverable Orders

Orders deemed undeliverable by the carrier may be:

• Returned to sender
• Held temporarily by the carrier
• Disposed of according to carrier policy

If an order is returned to us, customers may be responsible for reshipment fees before the package can be resent.

17. Shipping Policy Changes

Vesound reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes may occur due to:

• Carrier pricing adjustments
• Operational updates
• Legal compliance requirements
• Service availability changes

The most current version of this Shipping Policy will always be available on our website.

18. Contact Information

If you have any questions regarding shipping, delivery, tracking, or order support, please contact our customer service team.

Customer Support

Our team is committed to assisting customers promptly and professionally regarding all shipping-related inquiries.

19. Policy Acceptance

By placing an order with Vesound, customers acknowledge and agree to the shipping terms, delivery estimates, carrier procedures, and responsibilities described in this Shipping Policy.